Tavero Supply LLC is committed to providing an excellent shopping experience. If you are not satisfied with the rug you purchased, please review our refund and return policy below.
1. 30-Day Return and Refund Period
You have 30 days from the date you receive your item(s) to request a return or refund.
If you wish to return an item, please submit a request via the customer service contact channels provided on our website within 30 days of receipt. Requests made after this period may not be eligible for processing under this policy, except as otherwise required by applicable law.
2. Conditions for Returns
To ensure your return is processed smoothly, please meet the following criteria:
The item must remain in its original condition, showing no signs of unreasonable use or damage.
The item, along with any accessories and original packaging (if applicable), should be returned as complete as possible.
Please provide your order number or other valid proof of purchase.
Contact us to receive return instructions before sending the item back.
If the item has a quality issue, was damaged during transit, or is the wrong product, please specify the details when contacting customer service and, if possible, provide relevant photographs.
In cases involving quality issues or other circumstances for which the merchant is legally liable, we will handle the matter in accordance with applicable law; this policy shall not be interpreted to unreasonably limit your statutory rights.
3. Refund and Return Process
To request a return or refund, please follow these steps:
Contact us using the customer service channels provided on our website.
Provide your order number, the reason for the return, and the necessary product details.
Wait for us to confirm your request and provide specific return instructions.
Return the item(s) by following the provided instructions (if a return is required).
Once the returned item is received and the necessary inspection is completed, we will process your refund in accordance with our policy and applicable law.
Please do not return any items without first receiving return instructions, as this may delay or complicate the processing of your return.
4. Refund Processing Time
Once your return request is approved, we will process the refund in accordance with applicable law and our refund procedures.
Refunds are typically issued to the original payment method. The time it takes for the funds to appear in your account depends on the processing speed of your payment service provider, issuing bank, or other relevant financial institutions. Once a refund has been processed, it may take additional time for your bank or payment provider to reflect the funds in your account.
5. Return Shipping Costs
For returns initiated due to personal reasons, the responsibility for return shipping costs will be specified at the time the return request is confirmed, in accordance with applicable law.
In cases involving product quality issues, damage during transit, incorrect items, or other circumstances for which the merchant is legally liable, we will address return-related costs in compliance with applicable law and the specific circumstances of the case.
6. Damaged, Incorrect, or Missing Items
If the items you receive are damaged, do not match your order, or are missing, please contact us as soon as possible, providing your order number along with relevant photos or a description of the issue.
We will verify the situation and provide an appropriate resolution—such as a refund, replacement, or other suitable remedy—in accordance with our policies and applicable law.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible, ideally before the order has been dispatched. Once an order has entered the processing or shipping stage, we cannot guarantee that a cancellation request will be successful.
If an order has already been shipped, you may need to follow the return process outlined in this policy. Refunds for cancelled orders will be handled in accordance with applicable law and relevant refund regulations.
8. Statutory Consumer Rights
This policy does not exclude, limit, or supersede any non-waivable rights that consumers may have under applicable law. If applicable law imposes different requirements regarding refunds, returns, or the timeframe for processing refunds, we will comply with those provisions.
9. Contact Us
If you have any questions regarding refunds, returns, or order processing, please reach out to us via the customer service contact information provided on our website.
Company Name: Tavero Supply LLC
Mailing Address: 122 W END HTS
APT 507
LEBANON, TN 37087